Terms and Conditions

Introduction

Welcome to KawaSocks! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and placing an order, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services.

Definitions

• "Company", "We", "Our", and "Us" refers to KawaSocks.
• "Customer", "You", and "Your" refers to the individual or entity accessing our website and/or purchasing products from us.
• "Products" refers to the items offered for sale by KawaSocks.

Orders and Acceptance

1. Placing Orders: By placing an order on our website, you make an offer to purchase the selected products under these terms and conditions.
2. Order Confirmation: All orders are subject to acceptance by KawaSocks. We will confirm acceptance by sending you a confirmation email.
3. Availability: All orders are subject to product availability. In case of unavailability, we will inform you promptly and may offer alternative products or a refund.

Prices and Payment

1. Pricing: All prices are listed in the currency selected by the user at checkout and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice.
2. Payment: Payment must be made at the time of order. We accept various payment methods as displayed on our website.
3. Accuracy: You must ensure that all payment details provided are accurate and complete.

Shipping and Delivery

1. Shipping: We offer various shipping options. Shipping costs and estimated delivery times are provided during the checkout process.
2. Delivery: Delivery times are estimates and may vary. We are not responsible for delays caused by third-party carriers or customs clearance.
3. Risk of Loss: The risk of loss or damage to the products passes to you upon delivery.

Returns and Refunds

1. Change of Delivery Address:

   • Change Operation: If you need to adjust the delivery address for your order, please contact us as soon as possible before the item is shipped.
   • Contact Information: You can notify us via email at support@kawasocks.com or through our online chat feature.
   • Orders Already Shipped: Once an order is dispatched, the delivery address cannot be changed. If necessary, please contact the original recipient or directly communicate with the local courier.
   • Disclaimer: Our company is not responsible for the loss of packages under the following circumstances:
     • Failure to inform us of a move before the order is shipped.
     • No one is available at the delivery address and it is not possible to contact anyone by phone.
     • The package is processed by the local courier company due to prolonged inability to contact the recipient.
     • Despite attempts to contact the recipient via email or text message, no response has been received.

2. Modification of Size or Color Options:

   • Pre-Purchase Notice: All garments sold on our website use non-standard sizes, so please be sure to consult the size guide for each product before purchasing.
   • Before Order Processing: You are free to change the size or color of the purchased item.
   • After Order Processing: Once the order begins processing, it will no longer be possible to change the size or color of the item.

3. Return:

   • Policy: We implement a 7-day return policy. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
   • Procedure: You need to send your return request to the email: support@kawasocks.com. Items eligible for return must be unused and in the same condition that you received them. They must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
   • Partial Refunds: In some cases, only partial refunds are granted:
     • Items with obvious signs of use
     • Any item returned more than 7 days after delivery
   • Refunds: Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
   • Refunds Delayed or Not Received: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@kawasocks.com.
   • Sale Items: Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

4. Exchanges:

   • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lanostay1@gmail.com and send your item to: Little Duck 2-102, Ho 506-2, Yoshikawa, Saitama, Japan,342-0041.

5. Shipping:

   • Return Shipping: To return your product, you should mail your product to:  Little Duck 2-102, Ho 506-2, Yoshikawa, Saitama, Japan,342-0041. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it may take for your exchanged product to reach you may vary depending on where you live. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Intellectual Property

1. Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of KawaSocks or its licensors.
2. Use: You may not reproduce, distribute, or use any content from our website without prior written permission.

Limitation of Liability

1. No Warranty: Our products are provided "as is" without any warranties, express or implied.
2. Exclusions: KawaSocks is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
3. Maximum Liability: Our maximum liability to you for any claims arising from your use of our website or products is limited to the amount you paid for the products.

Privacy

1. Data Collection: We collect personal information necessary to process your orders and provide our services.
2. Use of Data: Your data will be used in accordance with our Privacy Policy, which is available on our website.

Changes to Terms and Conditions

KawaSocks reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services signifies your acceptance of the revised terms.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising out of these terms and conditions will be subject to the exclusive jurisdiction of the courts of [your jurisdiction].

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

KawaSocks
Email: support@kawasocks.com
Phone: +81 080-7123-1878
Address: Little Duck 2-102, Ho 506-2, Yoshikawa, Saitama, Japan,342-0041

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.