Frequently Asked Questions

Shipping

How long does delivery take?

Estimated delivery is 10–15 days.

Where are orders shipped from?

Orders are shipped from China. Product packaging or labels may include Chinese text.

Do you offer free shipping?

Yes. Standard shipping is free for orders over US$30. Any applicable shipping charge will be shown at checkout.

Returns and Replacements

What if my order arrives damaged, incorrect, or missing?

Within 7 days after delivery, please contact support@kawasocks.com and provide your order information. We may offer a replacement or refund. In most cases, you will not need to return the original item.

What if I simply do not like the item?

Please contact us within 7 days after delivery. We may arrange a replacement or another solution after reviewing the request.

Should I send anything back?

Please contact us before sending any item back. We will provide case-specific instructions.

Contact

For questions about an order or product, email support@kawasocks.com.