You can request a return within 7 days after your order is delivered. Socks must be unworn.
The 7-day window is the deadline to request a return; your parcel does not need to reach us within those 7 days.
Email support@kawasocks.com with your order number. KawaSocks covers return shipping costs for all accepted returns. Contact us before sending anything back so we can provide return instructions and the correct return address.
Once we receive and inspect your return, we will email you about your refund. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.
Email support@kawasocks.com with your order number and details of the issue. We will arrange a resolution and cover return shipping if a return is needed.
For address, size or style changes, contact support@kawasocks.com as soon as possible. Changes depend on whether your order has already been processed or shipped.
This policy does not limit your mandatory rights under applicable consumer law.
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